Humanitarian Visa Update and Resettlement Services

Transition Process to Humanitarian Visa Subclass 786

The transition process to a temporary humanitarian concern visa (Subclass 786) for Ukrainian nationals is available at Visa questions can be directed to the Global Service Centre (In Australia): 131 881

Flow chart with steps is shown below and can be downloaded here

Access to Humanitarian Settlement Program

Settlement Services International (SSI) will deliver Humanitarian Settlement Program (HSP) Services in Sydney, Newcastle, Coffs Harbour and Armidale.

HSP service providers can help with the following: meeting displaced people at the airport, interpreters, migration lawyer, temporary accommodation, transitioning to paid accommodation (rental bond, taking on head lease), access to trauma counselling, English lessons, education, Centrelink, Medicare, bank account set up, employment.

If you are aware of any individuals in the community who may be in need of HSP support please contact SSI using the details below.

Ukrainian nationals (on a 600 or 449 or 786 visa) can contact SSI on:


Phone: 02 9685 0100

SSI will contact the individual/family within the next business day to explain services available under HSP and request for relevant information for making a referral.

HSP Information can be downloaded here